Q & A

What is the procedure for making order?

1. Kindly send us an enquiry of the model that you want to purchase or more information you would like to know.

2. We will get back to you the total cost and information that you want to know.

3. Confirm the order and send us the buyer info, we will issue official proforma invoice.

4. After payment via Bank transfer/Western Union/Money Gram, we arrange delivery to you.

5. You receive the printer and start to use it!

--------------------------------------------------------------------------------------------------------

If a freshman is easy to operate the printer?

Our printer is easy for operation, even do not need too much special instruction you will know how to use it. Of course we have video and Pdf instruction of some special software and important hints in order that you could understand the operation much easier.

--------------------------------------------------------------------------------------------------------

Are you a factory or trading company?

We are a manufacturer with our own workshop, and have been in flatbed printer industry for more than 8 years. We have our professional engineer for designing our series of flatbed printer ,also have sales team and after-service team for customer.

--------------------------------------------------------------------------------------------------------

What print head is the printer used?

In our printer, it use the new original EPSON print head under Micropiezo electricity digital printing technology.

--------------------------------------------------------------------------------------------------------

What kind of ink will be used to our printer?

Gerenally there are Three kind of ink using for the flatbed printer

Textile ink - used for T shirt, DTG printing. 
Eco solvent ink -  used for other material but need precoating processing.
UV LED ink -  used for print on most material directly,About more information of ink,  click here.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Can one printer use both Eco solvent ink and Textile ink?

Any two kinds of ink is not able to be mixed, but you can switch the ink after cleaning the printhead and ink pump system .

--------------------------------------------------------------------------------------------------------

About warranty of our printer?

We provide 1 year repairing service for our printer, also we have after-service and technicial support for our customers.

--------------------------------------------------------------------------------------------------------

Can the ink be refilled?

Yes, of course. The ink is very easy to refill. We have video instruction about the ink filling for both Refillable Cartridge and CISS cartridge, easy to understand and operate.

--------------------------------------------------------------------------------------------------------

What instruction will be completed with printer?

We will have full set of video instruction and PDF instruction about the operation of our printer, ink cartridge installation,some introduction about printing software as well. 

------------------------------------------------------------------------------------------------------

DTG Printer QA

------------------------------------------------------------------------------------------------------

Frequently Asked Questions:
Q-does the printer comes with inks ?
A-no it doesn't .
Q-does the dtg run on a Mac OS?
A-no it works on Windows 7 and 10 only with at least 2GB of Ram and 2.4Ghz of Processor.
Q-what's the max size it can print?
A-max size is 30cm wide and 42cm long.
Q-whats the max resolution ?
A-5760 x 1440 dpi.
Q-could I set this Dtg with dual cmyk for a faster print ?
A-yes
Q-can i print white and color at same time ( 1pass print )?
A-Yes our software supports 1 pass,you can print 1 pass white and color at the same time but we don't recommend 1pass print because 1pass is x2 slower already and print quality won't be as vibrant as 2 separate passes because on 1pass print,white ink won't have enough time to dry but on 2 separate passes, white ink will have some time to jell up thus white ink semi-dries before printing color layer on the top. hence, 1 pass neither saves your time nor increases print quality therefore non of the professional people go for 1pass print.
Q-what is the printing time for 1 t-shirt?
A-It depends on the graphic design and size . normally around 1-2 min for white t-shirt and 2-4 min for the dark/black t-shirt.
Q-what is the cost of ink for one t-shirt print ?
A-around $0.5 for white t-shirt and around $1.3 for the dark/black t-shirt.
Q-why printing time and cost of print is higher on dark/black t-shirt then white?
A-because on dark/black t-shirt you need to print 2 layers,white ink layer+color layer.
Q-do i need to print white layer on light colored t-shirts?
A-YES / NO. you can try either way to see the differences and go for the one which you like most.
Q-what material t-shirt is good for DTG Print ?
A-100% cotton to 50/50 polycotton.
Q-Which ink is good for this printer ?
A-we recommend Genuine Dupont inks only but if you want you can use any other inks. other inks are not as good as Dupont and can block Printhead sooner.
Q-how much is the inks cost?
A-Dupont ink are from $230 a litre.
Q-how much inks i need in the beginning ?
A-you need 500ml cyan,500ml magenta,500ml yellow,500ml black and 1lt of white in the beginning.
Q-how do you dry the t-shirt after print,how long it takes to dry ?
A-you need a heat-press machine to dry it.1min press for white t-shirt and 1.5min for the dark/black t-shirt.
Q-what is pre-treatment ?
A-pre-treatment is a kind of fabric glue,it hardens the fabric and gives us a smooth surface to print.
Q-do i need to pre-treat on white or light coloured t-shirts ?
A-some people do,some don't but picture looks much sharper and vivid with pre-treat.
Q-do i need to pre-treat on black or dark coloured t-shirts ?
A-yes you must.picture looks awful without pre-treat on dark/black t-shirt.
Q-how do i pre-treat a t-shirt?

A-use a electric spray bottle.
Q-what is the life of this DTG machine ?
A-DTG Printers are not like a microwave,toaster or mixer grinder ones doesn't work you just throw it and bring a new one. dtg printer needs regular maintenance and needs repair time to time and it can go 5-10 years.may be more.
Q-how long the print head lasts ?
A-we can not guarantee it. all it depends how a user uses their printer and what environment .some people blocked their print head in a month and some used same print head for three years.
Q-what environment is good for the printer ?
A-temperature 5-20 °C and humidity 20-70% is fine. lower and higher then that can damage the printer sooner or later.
Q-how long i can leave printer unused ?
A-we have left our printer unused for two days and no problem.
Q-how many t-shirt do i need to print everyday to keep print head good condition ?
A-doesn't matter how many. firstly you need to check the white ink print quality and cmyk everyday. if white ink and cmyk are printing as good as the day one then you are good to. if not then need some cleaning or maintenance.
Q-do you sell the inks ?
A-no we don't.we will provide you the best places info where you can buy the genuine one.
Q-do you sell the spare parts ?
A-yes we do.
Q-do you lease printer? finance or can buy on instalment ?
A- no we don't.
Q-do you repair 3rd party ( other brand ) printer ?
A- no we don't.
Q-what rip software comes with the printer , can i use other rip software as well?
A-it comes with AcroRIP v9.03. yes you can use this printer with other Rip software like EkRip,KothariPrintPro or other rip software which supports sheet mode.
Q-why the printer is so cheap ?
A-we manufacture ,no chain of reseller or distributors.also we cut down our cost from expensive cosmetic case.we made the printer as simple as possible cutting off all the bells and whistles therefore the selling price is less. as well as there are less things to go wrong.
Q-why the printer is so expensive?
A-its not.you can't find any dtg printer cheaper then this with same quality and reliability.if you see any cheaper,buy and try then you will see the differences.
Q-How simple is this printer to use ?
A-its the simplest one.

------------------------------------------------------------------------------------------------------

在线客服